FAQ

Welcome to D-IDEAZ FAQ page! Here we have compiled answers to some of the most common questions to provide you with quick and helpful information. If you cannot find the answer you are looking for, please contact our customer support team at info@d-ideaz.com .

1. How do I place an order?

Placing an order with us is easy! Simply browse our website, add the items you want to your cart and proceed to checkout. Follow the prompts to enter your shipping details and payment information to complete your purchase.

2. Can I change or cancel my order after placing it?

Once an order is placed, it quickly enters our processing system to ensure on-time delivery. For this reason, we are unable to change or cancel orders once confirmed. Please double-check your order before completing your purchase.

3. What payment methods do you accept?

We accept Visa, Mastercard and PayPal for secure and convenient transactions. When paying, select the method that suits you best.

4. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or through the carrier's online tracking system.

5. What are your return policies?

Our return policy allows you to return items within 30 days of receiving your order. Please read our detailed Return Policy for instructions on how to initiate a return.

6. Do you ship internationally?

We currently only sell products in Germany. We do not currently offer worldwide shipping. Shipping costs and delivery times may vary depending on your location. Please see our shipping policy for more information.

7. How do I contact customer support?

If you have any questions or need assistance, you can reach our customer support team at info@d-ideaz.com . We strive to respond promptly to ensure your concerns are addressed.

8. Are your products/services environmentally friendly or sustainable?

D-IDEAZ is committed to environmental responsibility and sustainability. We include brief information about your green initiatives or practices.

9. How can I stay updated on your latest products and promotions?

Stay up to date with our latest products, promotions and news by subscribing to our newsletter. Subscription options can be found on our website.

We hope these answers were helpful. If you have any further questions, do not hesitate to contact us. Thank you for choosing D-IDEAZ !